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Clients
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Solid
Systems Service and Support for IBM
Solid Systems is a Global Support
Organisation for Current and EOL IBM
Systems. SSCS have flexible SLA’s to
suit your requirements and keep your
critical systems running.
Solid Systems
Support Options
Prestige
This critical level of support will
provide an engineer on-site within 4
hours, 24 hours a day, 365 days a
year to ensure a rapid recovery in
case of system failure.
Premier
For a high level of support for less
than critical systems our Premier
support cover provides 4 hour
response, Monday – Friday, 8am –
5pm.
Standard
Our standard support cover provides
Next Business Day response, Monday – Friday,
8am – 5pm business hours.
Economy
Designed for companies with
comprehensive on-site technical
expertise. Our economy package
provides replacement of faulty parts
within 48 hours of a service call.
Parts are fully tested before
shipment to client to install
on-site.
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Solid Systems Support levels
for IBM |
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Service Level |
Prestige |
Premier |
Standard |
Economy |
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On-site technical support |
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N/A |
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On-site Technical response |
4 hrs, 24 x 7 |
4 hrs, 8-5, M-F |
NBD, 8-5, M-F |
N/A |
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2 Hour on-site Response
option |
Optional |
N/A |
N/A |
N/A |
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On-site spares |
Optional |
Optional |
Optional |
Optional |
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AIX
Support |
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Telephone Support and Help
Desk |
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Telephone Support |
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Web Enabled call logging and
help desk |
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Help Desk Hours |
7 x 24 |
8
- 5, M-F |
8 - 5, M-F |
8 - 5, M-F |
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Additional Optional Services
(Chargeable) |
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System Audits |
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Consultancy |
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Follow up Reports |
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Extended Hours |
N/A |
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Weekend Cover |
N/A |
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Bank Holiday Cover |
N/A |
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Remote Diagnostics |
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