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Solid
Systems Service and Support for HP
Solid Systems is a Global Support
Organisation for Current and EOL
HP-UX Systems. SSCS have flexible
SLA’s to suit your requirements and
keep your critical systems running.
Solid
Systems Support Options
Prestige
This critical level of support will
provide an engineer on-site within 4
hours, 24 hours a day, 365 days a
year to ensure a rapid recovery in
case of system failure.
Premier
For a high level of support for less
than critical systems our Premier
support cover provides 4 hour
response, Monday – Friday, 8am –
5pm.
Standard
Our standard support cover provides
Next Business Day response, Monday –
Friday, 8am – 5pm business hours.
Economy
Designed for companies with
comprehensive on-site technical
expertise. Our economy package
provides replacement of faulty parts
within 48 hours of a service call.
Parts are fully tested before
shipment to client to install
on-site.
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Solid
Systems Service and Support
for HP |
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Service Level |
Prestige |
Premier |
Standard |
Economy |
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On-site technical support |
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N/A |
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On-site Technical response |
4 hrs, 24 x 7 |
4 hrs, 8-5 M-F |
NBD, 8-5, M-F |
N/A |
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2 Hour on-site Response
option |
Optional |
N/A |
N/A |
N/A |
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On-site spares |
Optional |
Optional |
Optional |
Optional |
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HP-UX Support |
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Telephone Support and Help
Desk |
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Telephone Support |
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Web Enabled call logging and
help desk |
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Help Desk Hours |
7 x 24 |
8
- 5, M-F |
8
- 5, M-F |
8
- 5, M-F |
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Additional Optional Services
(Chargeable) |
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System Audits |
Optional |
Optional |
Optional |
Optional |
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Consultancy |
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Follow up Reports |
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Extended Hours |
N/A |
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Weekend Cover |
N/A |
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Bank Holiday Cover |
N/A |
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Remote Diagnostics |
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