Central control for our global network of engineers is based in SSCS's UK Headquarters in Derby, providing 24 x 7 responses, 365 days a year.

Parts Dispatch Centres are in place at each of our global locations combined with general mobile engineering stocks of the more common components / peripherals likely to be required for the current SLAs within relevant engineers' geographic location.

Utilizing our Service Management System (SMS), engineers and parts are speedily dispatched within SLA deadlines to the designated sites. SMS provides continuous visibility and control over our inventory, mobile engineering stocks, and engineer's movements.

Logistics control is critical to the success of any service company and so is the speed and accuracy of the communications. SSCS continually strive for higher levels of client / customer satisfaction.

As mentioned elsewhere, SSCS is soon to implement a brand new SMS application, developed in-house. This will provide even more control and immediate benefits not only for SSCS but for our many clients as well. SSCS engineers will have the latest PDA-based mobile communications to revolutionise the way calls are handled on site and provide immediate feed back to the Call Centre. Clients will also be able to view in real time, over the web, the progress/ completion of each service call.

SSCS engineers and logistics staff are constantly updated with any amendments to a client's requirements and any equipment changes or movements of equipment, ensuring that the engineers' and centrally held parts are increased, decreased, or re-distributed as required.