SSCS's International Call Centre is also located at Head Office in Derby, UK. Dedicated staff co-ordinate engineers' movements and provide client feed back from site. Combined with parts dispatch and general logistics this ensures a smooth and comprehensive 24 x 7, 365 days a year operation.

SSCS's resident technical staff are also on hand to provide a valuable source of expertise for clients experiencing initial difficulties. This can enable SSCS to rectify many minor issues without the intervention or the need to dispatch an engineer to site.

SSCS will be installing its new, in-house developed, SMS (Service Management System) during 2007. This will provide even more transparent control and benefits not only for SSCS but for all clients as well. Clients with secure login will be able to access their individual account over their web browser and view in real time the situation / completion of a service call.

If required SSCS Service Management Team can provide a detailed report after the completion of each service call. SSCS hold regular meetings with their main service partners to review all aspects of their current contracts. Comprehensive reports are available showing all site visits, response times, time spent on-site, number of incidents per month/year etc, etc.

SSCS regularly sends  a Customer Questionnaire to their direct clients in order to ensure client satisfaction is maintained.